HOW DO I PROCEED WITH AN EXCHANGE?

Email store@botf.com.sg with the following:

(a) Order number

(b) Product exchange information of new model and/or size required

Our team will be in touch within 1 - 3 working days to ensure you get your preferred product!

WHAT IS YOUR EXCHANGE POLICY?

All products must be returned within the usual 7 days from day of receiving the parcel. Products are eligible for a one time exchange and must not be worn, altered, or washed. Products must have all tags attached and be returned in original packaging. 

DO I HAVE TO PAY FOR AN EXCHANGE?

Exchanges are free of charge.

CAN I GET A REFUND?

Yes, as long as the item is in its original, unworn condition. Simply get in touch with the team at store@botf.com.sg and we will assist accordingly. 

CAN I EXCHANGE/REFUND ON A SALE ITEM?

Items sold at discounted prices are final, i.e. they are non-exchangeable and/or refundable.